Service
Annual maintenance contracts
Scheduled inspection, priority response and repair support across the year.
For properties that depend on their entrance systems every day, OSIL offers Annual Maintenance Contracts (AMC) covering scheduled inspection visits and priority repair support across the year, reducing the risk of unplanned downtime.
What it covers
- Scheduled maintenance visits across the contract term
- Priority response ahead of non-contract callouts
- Ongoing reliability for high-use residential and commercial systems
What a contract includes
- Scheduled inspection visits across the contract term
- Priority response ahead of non-contract repair requests
- Labour for routine adjustment and fault diagnosis
- Parts and consumables — TODO(client): confirm what is included vs. billed separately
- AMC client
- Priority response — TODO(client) target time
- Non-contract
- Standard queue — TODO(client) target time
- Annual cost
- TODO(client)
What it costs to not have one
- — Unplanned downtime on an entrance the property depends on daily
- — No priority position in the queue during a callout surge
- — Small mechanical faults left to become larger repairs
A gate that will not open is an emergency for whoever is standing in front of it. A contract is mostly about being in the queue before that happens.